You spoke, we listened

Updates to the conversion process are now in effect.

We greatly value the feedback we received from our agents, district sales managers and other associates during the conversion. Based on your response, we have made improvements to the existing conversion process and plan to make additional enhancements as legacy books of business are converted to Motorists Insurance.

The following process changes are effective immediately:

• All legacy policies with any select endorsement or premier endorsement will now receive our broadest MiChoice endorsement.
• The timeframe for agents to receive their quote has been reduced from 90 days to 60 days. The exception is South Carolina, which will remain at 90 days.
• The policy set up for issuance has been reduced from 45 days to 30 days.
• Lost policy releases will be accepted but are at the agent’s discretion to submit.
• There is no change to when accounts will be billed. Accounts will still be billed at 21 days.

The following process change will be implemented over the next few months:

• The small business premium threshold will be reduced from $20,000 to $10,000. This is a temporary change as we continue to improve the conversion process.
• Send all non-BOP accounts with less than $10,000 in premium to your small business underwriter.

We appreciate your partnership as we continue to make improvements and enhancements. Please contact your district sales manager if you have questions.