Changes to Claims Resolution Centers

As technology continues to evolve, it has become easier to do business in remote locations. For that reason, our claims team has been able to provide more flexibility to work from home in the last several years. In addition, it is rare to see agents or policyholders visiting our local claims offices.

By June 30, 2018, we will permanently close our Claims Resolution Centers in Akron, Cincinnati, Cleveland, Dayton and Pittsburgh. In the next 60 days, associates who currently work in these locations will transition to work from home full time.

Closing these locations not only increases our efficiency and offers a more flexible experience for our associates, but it also puts us in a better position to be more profitable.

We are committed to being your partner and the most trusted and responsive provider of industry-leading insurance solutions. You and your clients will continue to receive the same high-quality service from our team that you have grown accustomed to. We believe that local needs are best served by your neighbors, and we will continue to work hard to maintain the strong relationships and presence we have in the communities we serve.

Thank you for your continued partnership. If you have questions, contact your district sales manager.