Agent/broker of record updates

Encova will continue to honor one properly completed agent/broker of record change request in a policy term for workers’ compensation or commercial lines policies. Please make note of the below updates to the process that became effective June 1, 2021.

• The 10-business-day blackout period that occurred prior to every new business and renewal policy was eliminated.
• The effective date of the change is now retroactive to the date the agent of record (AOR) request was received.
• The 10-business-day waiting period notice to incumbent agents now includes verbiage to waive the waiting period by simply replying to the email with their directive to release the account.

Please send all AOR requests to agencyservices@encova.com and review the complete AOR process.