supporting our policyholders and communities during covid-19

During this uncertain time, we are inspired by those on the frontlines of our communities: health care workers, government employees and nonprofits serving our community members who are facing hardships and food insecurity. When peace of mind is hard to come by, we’re doing what we can to support our policyholders and our communities.

Effective March 20, through at least May 1 (unless state-specific mandates require a different date), Encova suspended cancellations of policies due to non-payment of premium for those directly impacted by the circumstances surrounding COVID-19.

We’re also happy to offer an insurance solution for our insureds who are no longer allowed to offer on-premises dining in their restaurants to prevent the spread of coronavirus. We’re able to provide the hired non-owned auto endorsement to address any gap in coverage for no additional premium for the period in which the insured restaurant is subject to the government mandate to cease on-premises dining operations or until June 30, 2020, whichever comes first.

For our more than 80,000 personal auto policyholders, we are issuing a 15% policy credit for the months of April and May to those who remain insured as of May 31, 2020. Data trends show that as fewer vehicles are on the road due to the suspension of nonessential travel, fewer accidents are occurring, making this an easy decision to extend support to our policyholders. Review the rest of the communications we’ve sent around COVID-19 on our agency resources page.

In addition to supporting our policyholders, we are also working to support our communities. Foodbanks provide a safety net for the most basic of human needs. In support of these endeavors, Encova’s foundations donated a total of $130,000 to 26 different foodbanks across our footprint recommended by you, our agents. The Encova Foundation of Ohio also made a donation to the Children’s Hunger Alliance to support their efforts during the pandemic.

Finally, we are proud to support United Way of Central Ohio’s COVID-19 Community Response Fund, which is working with local nonprofits to identify critical needs and gaps in resources and provide support. These needs may include access to food and household essentials, child care and keeping the community’s safety net strong as the crisis continues. Our support, along with other corporate partners, allows for the matching of all donations at 50% and for all of United Way’s processing fees to be covered.